Returns Info
Cancellations
If for any reason you would like to cancel your order, please contact the Chicco Customer Service team
Where goods have already been dispatched, please follow the Returns Procedure to cancel an order for refund.
Returns & Refunds
Returns Procedure – If you change your mind
If you need to return goods due to change of mind, you have 14 days starting the day after delivery to do so. Please contact the Chicco Customer Service team to inform them of your intent to return. The goods must be unused, in full saleable condition and in original sealed packaging for its safe return to our warehouse.
You can either return them yourself or arrange a collection through the Chicco Customer Service team.
Please note collection administration charges below, these charges will be deducted from your refund once the item has been returned to our warehouse.
Parcel Collection: €10.00 inc. VAT
Goods delivered to the delivery address provided at checkout but returned to us as 'refused delivery' or 'return to sender' may be chargeable at the collection administration rate applicable.
Refunds
Refunds can only be issued back through the original payment method and may take up to 7 working days to complete following receipt of the goods into our warehouse. As mentioned above, any collection administration charges will be deducted from the final refund amount.
Damages, Faults & Missing Parts
Damages
If your goods are delivered damaged, please report this by to the Chicco Customer Service team as soon as possible, at the latest within 48 hours of delivery. Where possible please provide photographs and a description of the damage.
Upon receipt of your email, the team will liaise with you to decide if replacement parts or product is required, and if the damaged item needs to be returned. Any deliveries or collections made due to delivery damage will be free of charge.
Faults
If an item develops a fault within the warranty period, please contact us by email with the following information:
- A copy of your proof of purchase/order confirmation.
- A description of the fault.
- Where possible, photographs of the problem.
- The team will then liaise with you to determine the next best course of action.
Missing Parts
Please contact us with a copy of your proof of purchase, list of the parts that are missing as per the instruction manual and your delivery address. The team will then arrange for the missing parts to be dispatched to you.