Delivery Information

We aim to dispatch all orders received by 1pm on the same working day. Chicco.ie does not operate on a Saturday, Sunday and Bank Holidays. Where an order is ready for dispatch, but cannot be collected by the courier, it will be collected on the couriers next business day

Orders placed on Saturday, Sunday or on Bank Holidays will be processed ready for dispatch on the next business day.

All orders go through a series of security checks to protect the cardholder, errors on the address details, contact telephone number or e-mail address may result in the dispatch of your order being delayed. In the first instance we will attempt to contact you via e-mail to resolve any inaccuracies or errors present.

Delivery Charges

Below you will find our standard delivery terms.

Standard Delivery – Rep of Ireland (Free on orders over €100)
Region	Rate (Standard)	Delivery
Rep of Ireland	€7.49	1 - 3 days

Rest of the World

- Unfortunately, we do not offer a delivery service outside of Rep. of Ireland

Customs & Duties

All products listed on chicco.ie ship from our Dublin warehouse, to Rep. of Ireland customers only, there are no additional duty payments required on delivery.

Carriers and Delivery Notifications

Parcel deliveries will be made by An Post or DPD.

We work with a range of couriers to ensure your order arrives with you as per our delivery terms. Our current courier partners include DPD & AnPost and your order may ship with either.

Once your order has been processed, you will receive an email or SMS notification from us with tracking information.

We make every effort to deliver goods within the estimated timescale, however delays are occasionally inevitable due to unforeseen factors. Chicco.ie shall be under no liability for any delay or failure to deliver the products within estimated timescales.

Please note: All goods are tracked and will require a signature upon delivery.

Items should be checked for damage upon delivery and noted on the delivery note when signing for the goods. Once received, please check all items thoroughly and make sure that all components are present, and report any damages or missing items within 48hours of delivery.

Returns & Refunds Information

Returns Info

Cancellations

If for any reason you would like to cancel your order, please contact the Chicco Customer Service team

Where goods have already been dispatched, please follow the Returns Procedure to cancel an order for refund.

Returns & Refunds

Returns Procedure – If you change your mind

If you need to return goods due to change of mind, you have 14 days starting the day after delivery to do so. Please contact the Chicco Customer Service team to inform them of your intent to return. The goods must be unused, in full saleable condition and in original sealed packaging for its safe return to our warehouse.

You can either return them yourself or arrange a collection through the Chicco Customer Service team.

Please note collection administration charges below, these charges will be deducted from your refund once the item has been returned to our warehouse.

Parcel Collection: €10.00 inc. VAT

Goods delivered to the delivery address provided at checkout but returned to us as 'refused delivery' or 'return to sender' may be chargeable at the collection administration rate applicable.

Refunds

Refunds can only be issued back through the original payment method and may take up to 7 working days to complete following receipt of the goods into our warehouse. As mentioned above, any collection administration charges will be deducted from the final refund amount.

Damages, Faults & Missing Parts

Damages

If your goods are delivered damaged, please report this by to the Chicco Customer Service team as soon as possible, at the latest within 48 hours of delivery. Where possible please provide photographs and a description of the damage.

Upon receipt of your email, the team will liaise with you to decide if replacement parts or product is required, and if the damaged item needs to be returned. Any deliveries or collections made due to delivery damage will be free of charge.

Faults

If an item develops a fault within the warranty period, please contact us by email with the following information:

A copy of your proof of purchase/order confirmation.
A description of the fault.
Where possible, photographs of the problem.
The team will then liaise with you to determine the next best course of action.

Missing Parts

Please contact us with a copy of your proof of purchase, list of the parts that are missing as per the instruction manual and your delivery address. The team will then arrange for the missing parts to be dispatched to you.

3 Years Extended Warranty

Chicco.ie products offer 1 year warranty. You can apply and extended 3 year warranty by registering your product with us within 28 days of purchase.

Apply for 3 year extended warranty

Baby Carriers

See also ....